Air Concierge

A West Coast full-service manager with a 12% remote tier for everywhere else, and the least clarity of anyone here about whose Airbnb account you end up in.

The facts on file

Service model

Hybrid / tiered

Headline fee

12–25%

How the fee is structured

End-to-End full service averages about 20% of gross bookings (roughly 15–25% by market); the nationwide "Offsite" remote tier is 12% of gross bookings excluding taxes

Whose Airbnb account holds the listing

Air Concierge's — they become the host of record

Time to go live

Not published; onboarding described only as a "laborious process"

Contract and exit

Offsite tier is explicitly a 1-year contract; End-to-End terms are not published

Channels

Airbnb, VRBO, Booking.com, Direct booking

Where they operate

Full local service in ~13 West Coast and Southwest markets (San Diego, LA, Orange County, Bay Area, Palm Springs, Tahoe, Phoenix, Scottsdale, Seattle); the Offsite tier is available nationwide outside those markets

Portfolio size

Not published

Founded

Not verified

What Air Concierge actually is

Air Concierge runs two businesses under one name. In roughly thirteen West Coast and Southwest markets — San Diego, Los Angeles, Orange County, the Bay Area, Palm Springs, Tahoe, Phoenix, Scottsdale, Seattle — it does End-to-End management with people who can physically show up. Everywhere else in the country it sells Offsite, a remote coordination tier where you supply the cleaners and vendors and Air Concierge runs the calendar, the pricing and the guest messaging on top of them. We could not pin down a founding year. Treat the two tiers as two different products with two different risk profiles, because that is what they are.

What it costs, and what the number really buys

Published, which puts Air Concierge in a small minority on this site. End-to-End averages about 20% of gross bookings and runs roughly 15–25% depending on market. Offsite is a flat 12% of gross bookings excluding taxes. That 12% is genuinely low for a nationwide offering, but read what it does and does not buy: in that tier you hire, pay and manage the cleaners yourself. Price it against software plus a cleaner, not against a 25% local manager, because operationally that is closer to what arrives.

Do you keep your Airbnb listing?

This is the weak spot. Air Concierge does not disclose anywhere public who holds the OTA account. We record it as no — you do not keep your listing — because that is the default at this service level and nothing on the company's site contradicts it, but treat that as unverified rather than established. If you take one question into the intro call, make it this one, and ask for the answer in the contract rather than in an email. A 12% service that quietly becomes the host of record is a much worse deal than a 12% service that does not.

Contract, notice and getting out

The Offsite tier is explicitly a one-year contract. End-to-End terms are not published. Twelve months is a long lock-in for a remote 12% product: Evolve's month-to-month and Grand Welcome's 30-day notice both beat it on exit, and software has no term at all. Onboarding is described on Air Concierge's own site only as a laborious process, with no timeframe attached to it.

Who Air Concierge is right for

• You own in San Diego, LA, Orange County, the Bay Area, Palm Springs, Tahoe, Phoenix, Scottsdale or Seattle and want local staff at roughly 20%.
• You already have a cleaner you trust and want somebody else running pricing, messaging and the calendar for 12%.
• A one-year commitment does not scare you.

And who should keep looking

• You want the listing to stay in your own Airbnb account and you want that in writing before you sign.
• You are outside the West Coast and Southwest core but expected boots on the ground — Offsite is coordination, not presence.
• You need to be able to walk away in 30 days.

Strengths and tradeoffs at a glance

Go to the source

Official site: www.airconcierge.net. Ask them for the management agreement and the fee schedule in writing before you sign anything — particularly the clause covering who holds the listing and what happens to it when you leave.

What this profile was built from

• www.airconcierge.net/
• www.airconcierge.net/offsite-service-airbnb-management-everywhere
• info.airconcierge.net/blog/air-concierges-guide-to-vacation-rental-management-fees

Verified 2026-08-28. Where a fee, contract term or go-live time is described as reported or estimated, the company does not publish it and we have not invented one.

Fees, contracts and coverage in this category change. Confirm the current terms with the company before you sign.

Back to the full comparison table, or the index of all 17 companies. If you are still deciding between hiring somebody and automating the work, read the two philosophies side by side; if you have already decided to hire, take these questions into the call.